Shipping & Returns

Version: September 2026

At Koffiezone.nl, we do our utmost to process your order carefully and as quickly as possible. On this page, you will find information about shipping, delivery times, shipping costs, Track & Trace, returns and your statutory right of withdrawal.

Company and return details

Koffiezone.nl
Boerenkamplaan 94b
5712 AH Someren
The Netherlands

Chamber of Commerce (KVK): 17265816
VAT identification number: NL821440093B01
Email: [email protected]
Telephone: +31 (0)6 17988539

Koffiezone.nl is a Dutch family business run by Arno and Koen van den Boomen.

Shipping your order

Orders are processed and shipped from Monday to Friday.

For products indicating that they can be shipped on the same working day, the order cut-off time stated on our website applies. The current estimated delivery time is displayed on the product page and during checkout.

If your order is unexpectedly delayed, we will inform you as soon as possible.

Carriers

For deliveries within the Netherlands, we use:

• DPD
• DHL
• PostNL

The available carriers and delivery options are displayed during checkout.

Once your order has been shipped, you will receive a Track & Trace code by email. You can track your shipment using the link in this email or directly via the Track & Trace module on this page.

Shipping costs

The prices of our products exclude shipping costs.

The applicable shipping costs are calculated during checkout and clearly displayed before you place your order. Shipping costs may depend on the selected carrier, delivery method, weight of your order and destination country.

For larger orders, it may be necessary to divide your order into multiple parcels. Additional shipping costs may apply. If your order is shipped in multiple parcels, you will receive multiple Track & Trace codes.

Delivery to a pickup point

If you choose delivery to a pickup point, you can select an available pickup location during checkout.

Please note: delivery to a pickup point may take longer than home delivery. The current estimated delivery time is displayed during checkout.

Once your parcel has arrived at the pickup point, you must collect it within the collection period specified by the carrier.

If a parcel is not collected in time and is therefore returned to Koffiezone.nl, new shipping costs may be charged if you would like us to send the order again.

International shipping

Koffiezone.nl also ships to various countries within Europe.

The available carriers, delivery options and current shipping costs are displayed during checkout based on the destination country, weight and size of your order.

Additional carrier surcharges may apply to certain islands, remote areas and specific postcode areas.

Entered the wrong delivery address?

Have you accidentally entered an incorrect delivery address? Please contact us as soon as possible at [email protected].

As long as your order has not yet been processed for shipment, we will try to change the delivery address for you.

Once your order has been handed over to the carrier, we can no longer change the delivery address on your behalf. Depending on the carrier and the specific shipment, you may sometimes be able to change a delivery preference or delivery location yourself through the carrier's Track & Trace service or app.

We cannot guarantee that this option will be available for every shipment.

Statutory right of withdrawal

As a consumer, you have a statutory right of withdrawal for most online purchases.

You have the right to notify us that you wish to withdraw from the contract within 14 days of receiving your order, without giving any reason.

After notifying us of your withdrawal, you then have a further 14 days to return the product to us.

You can use our online withdrawal option or the model withdrawal form included in our General Terms and Conditions. You may also notify us of your decision to withdraw from the contract by any other unambiguous statement.

Online withdrawal

You can also withdraw from an online purchase within the statutory withdrawal period using our online withdrawal function.

After submitting your withdrawal online, you will receive confirmation.

The online withdrawal function is an additional option. You retain the right to notify us of your withdrawal by any other method permitted by law.

Returning a product

When exercising your right of withdrawal, you must handle the product with care.

Where reasonably possible, please return the product complete and in its original condition and packaging.

You may inspect and assess a product as you reasonably would in a physical shop. If you use or handle the product beyond what is necessary to establish its nature, characteristics and functioning, you may be liable for any resulting reduction in value.

Return shipping costs

The direct costs of returning a product when exercising the statutory right of withdrawal are borne by the customer, unless we expressly state otherwise.

Through our returns portal, you can create a return label if this option is available for your shipment.

The applicable return shipping costs will be displayed before you confirm the return label.

After handing over your return shipment, always keep the shipping receipt and Track & Trace code until your return has been fully processed.

Refunds following withdrawal

If you withdraw from the entire order, we will refund the purchase price as well as the cost of the least expensive standard delivery method offered by us.

If you chose a more expensive delivery method than our least expensive standard delivery option when placing your original order, the additional shipping costs will not be refunded.

If you return only part of your order, the original shipping costs will not be refunded.

We will refund the amount due no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the products or until you have provided evidence that you have returned them, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless otherwise agreed with you.

Exchanging a product

Would you like to exchange a product? Please contact us at [email protected].

In practice, we process an exchange as a return followed by a new order. You are responsible for the cost of returning the product, unless Koffiezone.nl made an error or the product does not conform to the contract.

Received an incorrect, damaged or defective product?

Have you received an incorrect, damaged or defective product? Please contact us as soon as possible and provide your order number.

Preferably, send us clear photos via WhatsApp showing the product, shipping box and any damage. These photos enable us to assess your report more quickly and provide an appropriate solution.

Please keep the shipping box and damaged products until your case has been resolved. Photos of the packaging and damage may be required as evidence when submitting a damage claim to the carrier.

If Koffiezone.nl has made an error or a product does not conform to the contract, you will not be responsible for any necessary return shipping costs.

Return address

Returns can be sent, in accordance with our return instructions, to:

Koffiezone.nl
Boerenkamplaan 94b
5712 AH Someren
The Netherlands

Please ensure that your return shipment has sufficient postage and can be clearly linked to your order.